I was expecting to disagree with the conversation when I read the title. I agree with Jake I don't know if this is automating. It seems like it's innovating and using the tools available to deliver faster more accurate results for your customers ;)
My only problem with this is that I wonder if it should be called something else because when I saw the word "automate", I cringed. But when I watched this video, I was pleasantly surprised. Great concept. It's automation, but it's still personal.
I did this. What I did was build a FAQ, which I send them to first and it reduces my customer support teams.
So if its how to set up wordpress. I would to the step by step and then under put a FAQ on that topic.
We have a rule that any question that gets asked twice should be looked at and added. Now it is rare that we add any questions, since they are all in the FAQ
Great concept. Thanks for sharing!! Love that we can now do video capture so easily. It's a great tool for teaching almost anything.
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